Frequently Asked Questions
We know you have a number of questions which is normal as you navigate the therapy journey. We are dedicated to helping put your concerns at ease and have listed answers to common questions below.
If you cannot find the answer to a question you have, feel free to contact us.
Please contact us by phone, email or via our Contact Us page. Our Front Desk Team will collect information from you and the service you require. No referral from a GP or paediatrician is necessary to attend our clinic.
We will discuss with you how our service works and offer to make a booking. If we do not have availability we will add you to our waitlist. It is difficult to say how long our waitlist is, it could be a couple of days or a couple of months.
As soon as a place becomes available, we will contact you to discuss if the spot would work for your family. The initial consult will be booked and we look forward to seeing you in the clinic for your first session.
Yes we do.
Some of the funding options available are:
- Chronic Disease Management plan (previously known as Enhanced Primary Care plans).
- Helping Children with Autism package.
- Better Start for Children with Disability initiative.
Our hourly rate for most of our services are $193.99.
Fees are dependent on the service you require, for example our Initial Consults and Therapy Assistant fees vary. Details around our fees are outlined on our service pages.
Sessions run from 45 minutes up to 3 hours depending on the service provided.
We ask families to please understand we have kept a spot for you and if you cancel we are unable to rebook that session. Our cancellation policy is as follows:
- Cancelling 0-24 hours before a session = 100% of the fee payable
- Cancelling 24-48 hours before a session = 50% of the fee payable
No show sessions will be charged at 100% of the fee payable.
Occupational Therapy can help when someone who is having difficulty with everyday tasks (the tasks that ‘occupy’ them). It is a client centred health profession that involves ongoing assessments to understand what activities you can do (and those you want to do), any current limitations, your goals/motivations and to offer advice/techniques about how to do something more easily and safely.
An Occupational Therapist (OT) can identify your strengths and any difficulties such as dressing or writing. They will then help you work out practical solutions. An OT can help you maintain, regain or improve your independence. Your OT may suggest different techniques, changing your environment or using new equipment to help you achieve your goals.
Our OT’s work with people across the lifespan helping in areas including:
- Looking after yourself (self-care)
- Work and School activities
- Social activities
- Concentration
- Attention
- Coordination
- Balance and movement
- Being part of your community.
No you do not need a referral from a GP or any other health care providers to use our service.
Kids & Adults Therapy Hub is a registered provider with most private health insurance funds. Please note, not all of our Therapists are able to qualify as Medicare Registered Therapists as the rebate only applies to certain therapy professions.
We have HICAPS terminals at our clinics for easy on the spot claiming from your Private Health Fund which means you only need to pay the gap amount. Your private health insurance may have extras cover that includes Speech Pathology, Occupational Therapy and Psychology services. Ask your fund if you are eligible to claim.
No we are not NDIS registered however we are able to offer our services to NDIS Self Managed and NDIS Plan Managed clients.
Unfortunately, we are unable to assist NDIS Agency Managed clients.
We offer services to all ages, working across the lifespan from 12 months and older.
Speech Pathologists assess, diagnose and treat individuals with difficulties in the areas of language, speech sounds, voice, stuttering, feeding and swallowing.
Our Speech Pathologists and Speech Therapy Assistants work with all ages who have difficulty being understood, speaking to others, using appropriate language and play in social situations, or who have difficulty with listening or feeding.
If a person is experiencing difficulty in the following areas it can be helped by attending Speech Therapy sessions:
- Feeding – sucking, swallowing or chewing adequately
- Speech – producing speech sounds clearly (consonants or vowels)
- Stuttering – producing speech smoothly without interruptions or repetitions (eg. stuttering)
- Language – understanding and using words and sentences